Below you can find the answer to our most frequently asked questions. If you still can’t find the answer to your question please contact us and we will get back to you as soon as we can.


Yes, the apartment has secure parking with one dedicated space.  Should you need more than one space, visitor spaces are available on a first come first serve basis, alternatively, parking is available at street level.  

What is included within the apartment?

Linen, towels (including beach towels), hairdryers, kitchen pack, hand soap, kitchen/toilet rolls, tea, coffee, sugar, and condiments are all included in the apartment. For those days out, umbrellas, shopping bags, and a rucksack containing a thermos flask, picnic rug & sandwich boxes are all provided for your use.

Can we bring our pets?

We regret, no pets are allowed within the apartment.  

Is smoking permitted?

Camelside is a strictly no-smoking zone within the apartment and the surrounding carpark or balcony areas.

How many bathrooms/toilets does the apartment have?

The apartment has one en-suite bathroom with a toilet, bath, and handheld shower (for hair washing).  Plus, a separate shower room with a toilet. 

Can we store bikes?

Bike storage is not available onsite.  However, within a 5-minute walk, bike hire is available.  

How do I access my keys?

Five days prior to your arrival, all key, directions, and apartment information will be forwarded via email or via the booking agent platform.

What time can we check in?

Our check-in time is 4 pm.  However, if our changeover team are able to have the apartment ready before this time, we will contact you via email or via the booking agent used.   Please note, the changeover team will arrive at 10 am on the day of your departure.

How do I contact the owners during my stay?

All contact details will be displayed in the apartment.

Is an electric vehicle charging point available onsite?

Currently, onsite charging is not available and this is something we are working with the Management company to resolve.  However, within a five minute drive, two public,  fast charging points are located within the BP Garage and the Travel lodge. 

Is the apartment suitable for wheelchairs?

No, the apartment has one small step into the building and the hallway would be very narrow for wheelchair use.